CPS has become a truly critical channel, providing a fast and cost-effective way for customers to ask basic questions, obtain general information, conduct routine transactions, and resolve minor problems. Success depends on getting the right information to customer service staffers faster, so they may provide quicker, more efficient service.
Call Center
We use a state-of-the art phone system capable of tracking all vital support data for daily or weekly reports.
- Specialize in advanced technical troubleshooting, escalated calls are our specialty
- Customer Relationship Management(CRM)
- Call recording and reporting
- Warm call transfer
- Multiple Language capabilities (French and Spanish)
- Technical troubleshooting levels 1-3
- Our call centers are run by engineers who have become experts in your products
- Continuous training and knowledge sharing
- Weekly management meetings to discuss customer care progress and related issues
- Enhanced quality - CPS will compare 3 sources to isolate the true root-cause of end-user problems
- Returns data
- Customer voice
- Engineering knowledge base
CPS can establish extended warranty programs tailored to your needs. Programs can be promoted as "after-sale" or at "point of purchase" and can be purchased either directly from CPS or through a supplied program from a retailer point of purchase.
You are able to maintain control of the program and maximize the opportunity for increased revenue